Recent Issues

Issue with pending jobs on some servers (2024-12-15)

A few of our shared servers are having issues processing Jobs. If you're affected, you'll see the jobs going to Pending.

This is because of some traffic restrictions imposed by our cloud provider due to an abuse report. We're working with them to resolve this as soon as possible.

Edit: Due to the lack of response from the provider. We fixed the issue ourselves by performing an emergency replacement of the virtual machines. This caused a downtime between 10:00 AM GMT to 10:41 AM GMT across the 5 servers that were affected.

Downtime in Frankfurt region (2024-12-09)

There was an issue affecting one of our proxy servers, in the Frankfurt region due to which sites in the region were affected from 16:20 GMT to 16:44 GMT during which we resolved the same. We are taking preventive measures.

Sites unreachable in KSA region (2024-11-24)

Between 10:48 GMT and 11:08 GMT. One of our proxy servers in the KSA region was down which resulted in downtime for all the sites in the region. We suspect the cause to be a memory spike of an internal service and applied controls to mitigate the same. We continue to monitor the server

Sites down with internal server error (2024-10-29)

Between Tue, 29 Oct 2024 10:29:06 GMT and Tue, 29 Oct 2024 10:58:00 GMT, a subset of EC2 instances were unavailable in the Mumbai Region. The issue has been resolved by AWS and the service is operating normally.

Reduced uptime for sites hosted in Virginia Region (2024-10-18)

We've observed a network connectivity issue due to which uptime monitoring of sites in the Virginia region is affected and may show as red in the dashboard even when the site is still up. We expect the network providers to fix this soon.
edit: The issue has been resolved