Frequently Asked Questions
Is there a User limit?
Sites created with any of the plans do not have any user limit. However, these sites are limited by CPU hours per day. Which means if there are a lot of users using the site, the site may slow down if the CPU usage limit is reached. For detailed explanation read this blog post on Pricing.
Is there a free trial?
When you sign up for an account, you'll be given a free credit of $25 to create a site. But you can only create a limited number of sites. To remove this limit, you have to add your card and we'll set up a monthly subscription for you.
How do I setup my payment?
Go to your Account settings by clicking on your name on the bottom left corner, and go to the Billing tab. Click on Set up Payment Method button and add your card details. After this is successful, a monthly subscription for you will be created. You can always come back here to check your site usage anytime.
How is site usage calculated and charged?
Let's say you create a site with the $25/month plan. For every day your site is active, we will charge $25 / 30 = $0.83. That means if you use a site for only 20 days, we will charge only for 20 days.
How is CPU usage calculated and throttled?
We log every request that you make to your site. For e.g, if you open the General Ledger Report in your site and it takes 2 seconds for the report to generate, we log that time. This is the CPU usage time. This time will add up as you use your site.
Now, based on the plan you chose, we will check if the total CPU usage time is used up, if it is we will throttle the request and subsequent requests will be slower. If this is happening frequently to your site, it is an indication that you should switch to a higher plan.