Simple, Fair, Predictable Pricing

You can reach out to Frappe experts or any technical expert who can recommend the right dedicated hosting plan for you. Start with any plan, increase/decrease easily if required. Plan changes only cost ~10 minutes of downtime

We host servers with Amazon Web Services (AWS EC2). You can choose your datacenter location across 5 continents and 9 countries

Yes, if you are unsure whether you really need dedicated hosting for your business, you can start with shared hosting and upgrade to dedicated hosting as your users, compute requirements or storage requirements grow in future. To switch to dedicated hosting you can raise a support ticket

Frappe Cloud usage based pricing is significantly lower than per-user-per-month SaaS pricing for comparable products like ZohoOne, SAPB1, Odoo, HROne.

For Example, the typical recurring cost for Odoo for 100 users is $18K/year vs you may just pay $3K/year based on your required resources with Frappe cloud. This example assumes the starting dedicated hosting cost of $250/m

Sites created with any of the plans do not have any user limit. However, these sites are limited by CPU hours per day. Which means if there are a lot of users using the site, the site may slow down if the CPU usage limit is reached. For a detailed explanation read this blog post on Pricing.

We host servers with Amazon Web Services (AWS EC2). You can choose your datacenter location across 5 continents and 9 countries

We don't have any free trial, but when you sign up to Frappe Cloud, you'll be given a free credit of $10 after adding your card. You could use these $10 to create sites and explore any apps from the Frappe Cloud Marketplace

Yes, if you are unsure which shared hosting plan is best suited for you. Just start with any plan (e.g., $10/month) and monitor your usage on the Frappe Cloud Dashboard and upgrade only if necessary

You can choose from 2 payment modes:

(i) Pay via Card: The Invoice amount will be deducted directly from your card at the end of each month

(ii) Pay via Prepaid Credit: First, you add money to your prepaid credit wallet using your card, PayPal or additional payment modes based on your region. The invoice amount will be deducted from your credit balance at the end of each month. However, while paying via prepaid credit, you should ensure that the necessary credits are available in your wallet for uninterrupted services.

You can login to Frappe Cloud to check your site usage and expected invoice amount anytime.

Go to your Account settings by clicking on your name on the bottom left corner, and go to the Billing tab. Click on Set up Payment Method button and add your card details. After you have successfully added your card, a monthly subscription is created at the end of the month

Frappe provides product warranty (replicable bug fix support) for Framework, ERPNext and HRMS apps for sites on and above $50 plans. If you have purchased a dedicated server, then product warranty is available for any one site hosted on the dedicated server. If you need consultation or implementation support, you can connect with one of our official partners.

Read how site usage is calculated and charged at Billing Cycle

We log every request that you make to your site. For e.g, if you open the General Ledger Report in your site and it takes 2 seconds for the report to generate, we log that time. This is the CPU usage time. This time will add up as you use your site.

Now, based on the plan you chose, we will check if the total CPU usage time is used up, if it is we will drop the request and all the subsequent requests. If this is happening frequently to your site, it is an indication that you should switch to a higher plan.

Please reach out to start@frappe.io

You get all the major benefits of managed hosting such as managed upgrades, user-friendly backup and restore, offsite backups, traffic and log monitoring, triggers and notifications, and security features.

Frappe Responsibilities
• Managed hosting including managed upgrades, Offsite backups, health monitoring and application security
• Maintenance and support for Frappe Apps

Customer responsibilities
• Uptime, maintenance and scalability of your servers
• Maintenance of non-Frappe Apps

Self-hosting managed by Frappe Cloud takes offsite backups on amazon S3 and provides support with restore if needed

Frappe engineers get access to your servers using SSH to set up the hosting requirements and can have on-demand or continuous remote access as a part of the hosting support service

No, Currently Hybrid hosting is only available for AWS servers