Simple, Fair, Predictable Pricing

Sites created with any of the plans do not have any user limit. However, these sites are limited by CPU hours per day. Which means if there are a lot of users using the site, the site may slow down if the CPU usage limit is reached. For detailed explanation read this blog post on Pricing.

We don't have any free trial as such, but when you sign up for an account, you'll be given a free credit of $10 after adding your card. You could use these $10 to create sites, benches and explore the free apps on Frappe Cloud Marketplace

Go to your Account settings by clicking on your name on the bottom left corner, and go to the Billing tab. Click on Set up Payment Method button and add your card details. After this is successful, a monthly subscription for you will be created. You can always come back here to check your site usage anytime.

Frappe provides product warranty (replicable bug fix support) for Framework, ERPNext and HRMS apps for sites on and above $50 or ₹4100 plans.

If you have purchased a dedicated server, then product warranty is available for any one site hosted on the dedicated server.

If you need consultation, you can connect with one of our official partners.

Read how site usage is calculated and charged at Billing Cycle

We log every request that you make to your site. For e.g, if you open the General Ledger Report in your site and it takes 2 seconds for the report to generate, we log that time. This is the CPU usage time. This time will add up as you use your site.

Now, based on the plan you chose, we will check if the total CPU usage time is used up, if it is we will drop the request and all the subsequent requests. If this is happening frequently to your site, it is an indication that you should switch to a higher plan.

We host servers with Amazon Web Services (AWS EC2).