Simple, Fair, Predictable Pricing
Always know what you'll pay end-of-the-month with flat pricing across all plans.
Frequently Asked Questions
Sites created with any of the plans do not have any user limit. However, these sites are limited by CPU hours per day. Which means if there are a lot of users using the site, the site may slow down if the CPU usage limit is reached. For detailed explanation read this blog post on Pricing.
We don't have any free trial as such, but when you sign up for an account, you'll be given a free credit of $25 after adding your card. You could use these $25 to create sites, benches and explore the free apps on Frappe Cloud Marketplace
Go to your Account settings by clicking on your name on the bottom left corner, and go to the Billing tab. Click on Set up Payment Method button and add your card details. After this is successful, a monthly subscription for you will be created. You can always come back here to check your site usage anytime.
We don't provide support for any issues that are not related to hosting on Frappe Cloud. If you want support for your ERPNext site, you can buy it separately from erpnext.com.
Read how site usage is calculated and charged at Billing Cycle
We log every request that you make to your site. For e.g, if you open the General Ledger Report in your site and it takes 2 seconds for the report to generate, we log that time. This is the CPU usage time. This time will add up as you use your site.
Now, based on the plan you chose, we will check if the total CPU usage time is used up, if it is we will drop the request and all the subsequent requests. If this is happening frequently to your site, it is an indication that you should switch to a higher plan.
We host servers with Amazon Web Services (AWS EC2).