Privacy Policy

This privacy policy (“Privacy Policy”) describes how Frappe Technologies Pvt. Ltd. (“Frappe”, “Company”, “we”, “us” and “our”) collects, stores, uses, shares, and otherwise processes your (“you” and “your”) personal information on frappecloud.com and its subdomains (collectively, “website”).

Please read this Privacy Policy carefully to understand our practices and your rights. In case of any questions or concerns, please feel free to reach out to us using the contact information provided at the end of this Privacy Policy. Please review our Terms of Service in addition to this Privacy Policy.

This Privacy Policy may be updated from time to time to reflect changes in our practices, our obligations, and your rights. The date on which this document was last updated and the date from which such changes are effective will be shown on this page. We will attempt to notify our registered users about significant changes to this Privacy Policy. However, we strongly encourage you to revisit this page regularly to ensure that you are aware of all changes to this Privacy Policy.

This Privacy Policy does not govern the processing of non-personal or anonymized information by Frappe. This Privacy Policy does not apply to data collected on third-party websites, apps, or services, or the use of Frappe’s platform and services by third parties for the collection of information, even if such third parties are Frappe’s partners and display Frappe branding on their websites, apps, or services.

Data collected by third parties is subject to their own privacy policies and practices.

• Contact Information

  We might collect your name, phone number, and email address.




• Billing Information

  We might collect your billing name, billing address, and tax-related information such as Goods and Services Tax Identification Number (GSTIN). Your payment-related information, such as credit card number, CVC, credit card expiry, and name on the credit card, may be collected by our payment service provider for the purpose of processing your payment(s) to us.

  We do not receive your full credit card information; however, we may receive limited information such as the first and last four digits of your credit card number, time and amount of payment, and related technical information to verify receipt of your payment. The identity of our current payment service provider is available in our List of Processors: Frappe Cloud Processors.




• Technical Information

  We might collect technical information related to your interactions with the website, such as your IP address, web pages visited by you, browser type, language, internet service provider, referring/exit pages, operating system, date/time of visit, screen resolution, links clicked, approximate location, and/or clickstream data.




• Information Required to Provide Our Services

  The website allows you to upload data and information within your account. The website may allow you to import source code for your software from GitHub. If you wish to import your source code from your GitHub repository, we may collect your GitHub account details such as your GitHub username, organization name, email address, and your public or private source code repositories you attempt to import into your account on the website (including but not limited to the complete source code and commit history).




• Google Account Information

  If you sign up via OAuth on Frappe Cloud, we will store your email, first name, last name, and phone number (if added). This information is required for basic account creation on Frappe Cloud and is used only for this purpose.

We collect information:

• Provided Manually by You

  Information you provide when creating or updating an account, purchasing a service, or contacting us.



• Automatically from You

  Technical and usage-related information collected automatically during your interactions with our website.



• From Third Parties

  Information received from payment providers when you make a payment, and from GitHub when you import your source code into our website.

We use personal information:

• To Fulfill Our Obligations to You

  • To Contact You: To confirm purchases, notify you about updates or changes, or provide legally required information.
  
  
  • To Provide Our Products and Services: To deliver and manage our products and services.



• For Our Legitimate Purposes

  • To Improve Our Products and Services: For enhancements and better user experience.
  
  
  • To Detect and Prevent Fraud: To ensure compliance with terms and protect against prohibited activities.



• For Marketing or Promotional Purposes

  To inform you about our offerings (you may opt out anytime).