Helpdesk Management

Helpdesk Management app deals with helpdesk management with workflow applied and proper email notifications triggered based on the updates on tickets raised. The tickets raised could be general tickets without any asset or specific to a particular asset. In order to raise ticket specific to asset the Asset Register which is apart of Asset Management module is also implemented. The track of Asset and its details can be maintained with the help of Asset Management module.

Major features:

• Asset Management helps maintain records of Assets in the organisation and to track the details for the same.
• Helpdesk management allows to raise tickets for general as well as asset related issues/complaints with workflow applied for timely resolution.
• Email notifications to respective users.
• Report and Dashboard for analysis.