NB Desk

Slack Integration

Note: This Integration is for private channels for frappe helpdesk

Features

• After Installing this app user can send Notification to Slack Channel
• Using /Ticket command User can create Ticket from Slack to frappe site
• User can reply to specific threads in slack and those reply will be refllected to their frappe desk
• Replies From frappe desk will alse be reflected in slack threads

Installation

Create a New Slack app

Go to App Manifest

Copy this and paste it in app manifest section of your app

{
    "display_information": {
        "name": "Frappe Integrator",
        "description": "An app to Integrate Frappe with Slack",
        "background_color": "#464e63"
    },
    "features": {
        "bot_user": {
            "display_name": "FrappeDesk",
            "always_online": true
        },
        "slash_commands": [
            {
                "command": "/ticket",
                "url": "{Your live site link}/api/method/nb_desk.api.slack_event.create_slack_ticket",
                "description": "Please Write about your issue",
                "usage_hint": "Use Subject key for writting the subject and desc for description",
                "should_escape": false
            }
        ]
    },
    "oauth_config": {
        "scopes": {
            "user": [
                "groups:history",
                "groups:read"
            ],
            "bot": [
                "calls:read",
                "channels:history",
                "chat:write",
                "conversations.connect:read",
                "conversations.connect:write",
                "incoming-webhook",
                "metadata.message:read",
                "users:read",
                "users:read.email",
                "groups:history",
                "groups:read",
                "commands"
            ]
        }
    },
    "settings": {
        "event_subscriptions": {
            "request_url": "{Your live site link}/api/method/nb_desk.api.slack_event.reply_creation",
            "user_events": [
                "message.groups"
            ]
        },
        "org_deploy_enabled": false,
        "socket_mode_enabled": false,
        "token_rotation_enabled": false
    }
}

Note: Change the your live site url

Now install the app to your workspace

After installing the app will get a bot token in OAuth & Permission section and Webhook url at Incoming webhook section put it in you slack webhook url

*fill all the Fields like webhook url Slack token and the channel name where you had installed the slack app set it to default and save it.*

Now you can Create Notification against communication by setting the trigger to new