Frappe Cloud
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benefits
Support
Frappe comes with first-party product warranty for Frappe applications like ERPNext, FrappeHR, Frappe Framework, and more. We provide support for complex and level 2 issues through standard and premium support plans.
Our average first response time is 4 hours, and our average customer feedback rating is 4.5+ out of 5.
Hosting Support
Hosting applications on your own can be challenging. You're usually reacting to issues and dependent on developers to debug and fix them.
We’ve designed Frappe Cloud to simplify hosting and debugging. However, if you’re stuck during a deployment, make an error during an upgrade, or have billing queries, you can reach out to Frappe support and we will help you within defined SLAs.
Product Warranty
If you encounter an incorrect behavior or bug in our application, we provide support to fix it. Our support only covers bugs that are replicable in our system. We don’t support bugs arising due to customizations or 3rd party apps. In such cases, we recommend you to reach out to the respective app developer or partner ecosystem to get help.
Currently we provide product warranty for Frappe Framework, ERPNext, FrappeHR, FrappeHR, Insights and Learning.
Premium Support
This is for companies that need personalized and priority support for mission-critical and large-scale projects. We suggest premium support for large-scale deployments with enterprise scale and performance requirements.
Premium Support includes,
Dedicated hosting support agent
Priority SLA
24 x 7 incident support
On-Call Support
Technical consulting for infrastructure and scalability
Premium Support is available on premium dedicated hosting and hybrid hosting plans.
Other support channels
If you’re not on Frappe Cloud and still need support, don’t worry. Community collaboration is the biggest advantage of using open source software. Here are some additional channels to seek help.
Community Support: Open source users can connect with over 20,000+ active community members on discuss.frappe.io. The average first response time for community support is under a few hours.
Docs: Each Frappe application is supported with documentation explaining each feature and configuration in detail.
Frappe School: Frappe School is the training unit of Frappe Technologies. At Frappe School, we teach ERPNext, Frappe Framework, and all other Frappe Products, easily and effectively! Frappe School courses help users understand these products so they don't face any issues using them.
Other Forums: Github, Public Telegram channel
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