Genie

Your guide to unlocking full potential of ERPNext.

Raising a support ticket

With Genie, it's easy to raise a support ticket with screen and audio recording right from withing your system.

Ticket Raising Example

How to enable ticket raising?

1. Install Genie on your site
2. Go go Genie Settings and check Enable Ticket Raising
3. Provide the base URL of helpdesk site and API Token.

API Token can be generated against any user with Agent role on your helpdesk site. Store API token in the following format: api_key:api_secret. Colon(:) is required.5. Add a new button to your Settings Dropdown in NavBar Settings.

Item Type should be Action and Action should be new genie.SupportTicket()

About Wahni

We, Wahni IT Solutions, are certified Frappe Partner with over 50 implementations world wide. ERPNext is a versatile feature-rich application that is often under-utilized. Let our expertise be your guidance in implementing the ERP successfully for your organization.

Get in touch: rakin@wahni.com